Sunday, December 2, 2012

Desktop Support

Remote Desktop Support

A method for troubleshooting software related problems via remote desktop connections. Technicians use software that allows the technician to access the user's desktop via the Internet. With the user's permission, the technician can take control of the user's mouse and keyboard, transfer various diagnostic and repair applications to the user's desktop, run scans, install antivirus programs, etc. If the remote service permits it, the technician can even reboot the PC and reconnect remotely to continue his work without the user needing to assist.

Common repairs available with online computer support providers are computer virus and spyware removal, computer optimization, Windows Registry repair, device driver issues, Web related issues, and Windows security updates.

Only software can be "repaired" remotely. A computer with a broken hardware component such as a motherboard or hard disk can in some cases be diagnosed and worked around, but must be repaired in person.

Typical Services of Provider:

  • Improve and enable end-user efficiency
  • Establish predictable monthly costs
  • Eliminate the need for costly internal support structure
  • Improve network security
  • Manage end-user desktops, laptops, and mobile devices
  • Standardize help desk support SOP's
  • Provide warranty service and add-on coverage
  • Streamline and improve IT asset utilization

Managed Workstations: proactive management to the desktop.

Providing traditional hands-on technical support for individual workstations can consume a great deal of time and resources, even in the largest IT departments. The labor-intensive and unpredictable nature of desktop support can prevent your IT staff from taking on more strategic projects in your organization. Nexwrx offers Cloud-based Managed Workstations to organizations that want expert technical support delivered to all of your users, at any location.

You will save money and time while we manage and fix the majority of technical issues automatically, in the background and before major problems arise. Tasks such as performance tuning, disk space monitoring, anti-virus scans, software updates and more are done proactively.  And if a problem is detected, our staff is notified and corrective action is taken — most of the time without a user even realizing they had an issue. Our technical consultants operating live, can troubleshoot the vast majority of PC desktop issues as if they were standing right there beside you.

More Managed Workstations Automated Features include: Full support for computers, printers, and software

  • primary and secondary Anti-Virus / Anti-Spyware,  preventive software management automated PC tuning, and hardware / software (assets) inventory management.
  • Remote Network Monitoring with Automated Alerts
  • Anti-virus / Anti-spyware
  • Preventive Software Patch Management
  • Software License Management & Compliance Reporting
  • PC Inventory Management Reporting
  • PC Performance Tuning
  • End User Desktop Remote Access
  • Stolen PC/Laptop Recovery Service
  • Client Console and Monthly Reports
  • Initial Installation & Setup
  • Customization for the User or Department
  • Upgrades (as needed)
  • Diagnosis & Correction of reported problems
  • Requests for hardware upgrades will be evaluated to determine if they are appropriate and recommendations will be made. For example, a request for an upgrade whose cost would exceed the cost of new equipment would be discouraged.


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